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Our general conditions of sale



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The webmaster who produced the website   can be reached

Dogz and Co contact details:

93 Rue Alain Bajac
84120 Pertuis
Phone: +33 4 86 78 52 94
SIRET: 81862451200013

Legal form of the structure: SASU Dogs and Co
Person in charge: Melanie GAUTIER

Customer service: if you wish to monitor the execution of your order, exercise your right of withdrawal, or for any other information, our customer service is at your disposal:
– By email to:
– On our site, using our contact form
– By telephone, on +33 4 86 78 52 94, Monday to Saturday from 10 a.m. to 7 p.m.
We remind you that you can also:
– Access your online orders on your customer account (My Account section) which also gives you access to your personal information.
– Write to us at the following address:
93 Rue Alain Bajac
84120 Pertuis


Any order made on this website will be subject to these general conditions of sale, as well as to the special conditions governing the purchase of certain associated services. These are intended to define the sales regime and the rights and obligations arising therefrom.

We inform you that, insofar as you order the products online, your agreement concerning the content of these general conditions of sale does not require a handwritten signature.
The customer declares to be at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on
Our general conditions of sale may change at any time.
We therefore invite you to read the version in force on the day of your order.
The contract of sale of a good purchased on the site consists of the general conditions of sale in force at the time of the order and the order form.


You must verify the completeness and conformity of the information you provide to us when ordering, in particular concerning the delivery address.
We cannot be held responsible for any input errors and the resulting consequences (for example: delays or errors in delivery). In this context, the costs incurred for the reshipment of the order would be at your expense.


A specific page of our site explains in detail the means of payment.


You can pay for your purchases by the following means:

- Bank card
– PayPal
-American Express

Payment is completely secure on our site thanks to the online payment system of our partner Stripe, a PCI/DSS certified level 1 payment solution (the highest level of security for paying online.) The card/bank data that you enter our site are encrypted and never circulate unencrypted on the Internet. In addition, they are only processed by Stripe and are never in our possession. When you type your card number to make your purchases on our site, it is, in fact, to Stripe that you transmit them.

PayPal is a secure payment service on the Internet, allowing an Internet user to send and receive payments via the web with a simple e-mail address. No need to communicate your credit card details for each transaction! You communicate your bank details to Paypal only once, and then you only use your email address (and your Paypal password) to make your purchases on sites using this payment method. However, you can use Paypal to pay by credit card for each of your purchases on For more information, you can visit the
PayPal website.

By validating the order form, you guarantee that you have the necessary authorizations to use the payment method you have chosen.

Payment for goods and shipping costs is due in full when ordering. The sums collected cannot be considered as a deposit.

An order will be considered settled when all the products have been shipped and you have paid in full for the payment of the products and your contribution to the shipping costs.

We will have the right to refuse to make a delivery or to honor an order in cases where you have not fully or partially paid a previous order, or in cases where a payment dispute remains.
We retain full ownership of the products for sale until full collection of all sums due on the occasion of your order (including fees and taxes).
However, upon receipt of the goods, the burden of risk is transferred to you. You must therefore ensure the proper preservation of these goods. reserves the right to claim the products ordered in the event of non-payment. Upon simple request, the customer agrees to return any unpaid product, all costs at his expense.


The products will be delivered to you at the address you have indicated on the order form. Depending on the weight and/or volume of the different products ordered, you will have the choice of different modes of transport:

  • –   Free withdrawal in store.

  • –  Colissimo 48h/72h at home or at a Colissimo relay point (like La Poste).

  • –   Home delivery via Mondial Relay.

  • –   Delivery to a relay point via Mondial Relay.

  • –   Home delivery, or relay point. by DPD and GLS carriers.


    The Colissimo 48h/72H service is only given as an indication by the Post Office. This is an “indicative delivery time”. Possibility of having you delivered to the Post Office or to a Colissimo relay point. You also have the option of choosing in-store pickup. In this case no shipping costs apply.
    Note that the non-priority shipment by La Poste does not allow tracking (no tracking number to follow the delivery on the Internet) and does not include any insurance. Therefore, if you choose this method of delivery, you do so at your own risk. There will be no refund, replacement or credit if the order is not received.

Home delivery (France, Belgium, Germany, Luxembourg, Spain, Italy, Portugal, Austria, United Kingdom).
No departure of packages on Monday for Mondial Relay deliveries.
The shipping costs are displayed according to the delivery method chosen and are displayed on the "Delivery method" page before the validation of the order.

In the event that the address indicated is not correct or incomplete, will be entitled to claim payment of new delivery costs.

Delivery in France and Europe, at home or at a relay point, (list available on

Deliver your parcels in France and abroad reliably with GLS. Within France, GLS transports your parcels weighing less than 30 kg safely and quickly. There are no distance limits. The regular delivery time for parcel transport in France is less than 24 hours to most regions, and can reach 48 hours for more remote areas. GLS generally delivers parcels before 6:00 p.m. the following working day.

Parcel deliveries in Europe are precisely planned and coordinated. Modern distribution centers connect the different countries. The goods can therefore be transported to the main European markets with regular delivery times of less than 48 hours. International parcel shipments to more remote areas usually take 72-120 hours.

GLS delivers parcels to an extensive network of ParcelShops. The end customer can select in advance the Relay Point where his package should be sent. As soon as the package arrives, the GLS carrier informs the end customer by e-mail or SMS. He then has 14 days to pick up his parcel at the Point Relais GLS and/or Mondial Relay.

Preparation time and transport time are two different things.


We invite you to check (or to have checked by the agent who receives) the apparent condition of the products on delivery with the delivery person. Regardless of the carrier and in the presence of an apparent anomaly (damage, missing product compared to the delivery note, damaged package, broken products, etc.), you must:
– Unpack the package in the presence of the delivery person, and
– Enter detailed handwritten reservations by having the delivery person sign next to them. The reservations made by the recipient on delivery constitute means of proof of the existence

and the extent of the damage. Take care to be precise and complete in their writing (the simple mention "subject to unpacking" is considered too general and imprecise), and inform by registered mail within 3 working days following the delivery of your package.

In the event of the slightest problem upon receipt, it is essential that you keep the items in the state in which they were delivered to you (accessories, instructions, packaging(s) and over-packaging(s) included).
If the products need to be returned, you will submit a return request by simple mail to "DOGZ & CO - 93 Rue Alain Bajac - 84120 Pertuis".

This request will be accompanied, where appropriate, by a copy of the letter sent to the carrier or the "spoliation report" or the "statement of anomaly" obtained from the carrier. In case of absence of an anomaly related to transport, the request for the return number can be made by email to our customer service at


In the context of a delivery made by the Post Office, if the package arrives open and/or damaged (in particular with the presence of the yellow “La Poste” tape) you can either accept it or refuse it.
If you or your agent decide to accept the goods, you should be aware of:

– Enter detailed handwritten reservations on the anomaly noted, and
– at the same time, complete a “statement of anomaly” (Postal regulations). This form must be sent to us so that we can open an investigation and initiate compensation proceedings, if necessary.
If you or your representative prefer to refuse the goods, in addition to the "detailed handwritten reservations" to be issued, you must ask the carrier to send the package back to us, accompanied by a "spoliation report" (report 170). As a preventive measure, we advise you to keep a duplicate of this form.
In the context of a delivery made by other carriers, whether or not you accept the delivery, for any open and/or damaged package, you must issue "detailed handwritten reservations" which you will notify on the deliverer's slip and of which you will notify us by mail, as well as the carrier, within three (3) working days of delivery.

In the event of a non-compliant product, you can file your complaints with our customer service.
You will be asked to describe precisely the reasons justifying the non-compliance.
We are not responsible for a defective product, if this occurs, contact customer service at


We will make every effort to regularize the problem you encounter as soon as possible.
To guarantee better processing of the return, a return request must be made, by email or by post, to the contact details specified in article 1.1 hereof.
We inform you that certain documents related to the package(s) may be requested from you. You must therefore remain in possession of all the items received (including packaging) until your complaints have been fully resolved.

You have a period of 14 days from receipt of your package to
notify of your wish to return the product to us, by e-mail to
We will then issue you a return agreement number. From the date of the return request, you have 15 days to return the product to us.
After having received and accepted your package, we will proceed within 30 days to the reimbursement of all the sums paid, with the exception of the return costs, which remain your responsibility.
When returning, we recommend that you over-pack the original packaging of your products, because we can only take back the products returned in their entirety, with their original packaging, the whole must be intact and in good condition.
The refund or exchange assumes that you have not damaged the product, or that you have not returned it incomplete.
The refund or exchange also assumes that you have not used the product.


You have the legal period of 14 clear days to return, at your expense, the products that do not suit you. This period runs from the day after receipt of the product. If you have benefited from free postage when sending your products, you must pay the said postage. They will then be deducted from your refund.
When this period expires on a weekend, public holiday or non-working day, it is extended until the next working day.
This period expired, you no longer have this right of withdrawal.

In order to ensure the proper management of returns, we invite you to send us a request by

email or by mail, to the coordinates specified in article 1.1 hereof. A return number will then be assigned to you. In the event of the exercise of the right of withdrawal, you can request either the reimbursement of the sums collected, or an exchange of an amount equivalent to the sums paid or, if necessary, with a bank supplement, in accordance with the legal provisions in force. This right of withdrawal is exercised without penalty. However, the return costs remain your responsibility.

In the event of exercise of the right of withdrawal, we will make every effort to reimburse you within 15 days of receipt of the return.


In accordance with the French law "Informatique et Libertés" n°78-17 of January 6, 1978, you have the right to access and rectify data concerning you and you can exercise this right by sending a letter to the address following: “DOGZ & CO – 93 Rue Alain Bajac – 84120 Pertuis”.
Depending on your choices made when creating or viewing your account, you may receive offers from our company. If you no longer want it, you can ask us at any time via your customer area or by writing to us at the address above.


If one or more stipulations of these general conditions are held to be invalid or declared as such pursuant to a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will retain their full force. and their scope.


In case of dispute, it will be attempted to find an amicable solution by In the absence of settlement, the competent court will be the Commercial Court of Paris, to the exclusion of any other jurisdiction.

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