FAQs

For any questions about a product or an order, you can contact DOGS AND CO by phone, email or at the store. In store Find us directly at the store: 93 Rue Alain Bajac, ZAC TERRE DU FORT 84120 PERTUIS Find us directly at the store: - From MONDAY to SATURDAY from 10 a.m. to 7 p.m. By telephone We can be reached at the times mentioned above on 04 86 78 52 94. By email You can send us a message at any time via our contact form< /a>. We will respond as soon as possible.

It is currently possible to pay for your order on dogs and co.com using the following payment methods: - Bank card (Visa, Mastercard, Maestro), - PayPal, - American Express.

The cancellation or modification of your order is possible as long as it has not been dispatched. If the shipment has already taken place, you have a right of withdrawal. You will then have the choice of requesting a refund of your order or an exchange of an amount equivalent to the amount already paid with, if necessary, a bank supplement. Return costs will also be your responsibility.

You can return a product if it does not suit you or if it does not correspond to what you ordered on our site. You also have the possibility of making an exchange if it has a defect. To do this, first contact the company dogs and co to describe the problem you are having and to ensure that your return falls within our return policy. Once the process has been validated, and in the event that a product is not suitable, the product is returned to the store in the original packaging, or directly to the store , or by post at your expense. In the event of a defect or error on our part, we bear the shipping costs. You have 14 days from receipt of your package to notify DOGZ and Co of your wish to return the product to us, by e-mail at dogznco@gmail.com. From the date of the return request, you have 15 days to return the product to us. Do not hesitate to consult our GTC< /u>.

You can return a product if it does not suit you or if it does not correspond to what you ordered on our site. You also have the possibility of making an exchange if it has a defect. The delivery methods currently available are: - Free collection in store, - Colissimo 48h/72h at home or at a Colissimo pick-up point (partner merchants or La Poste), - Delivery to a relay point with the Mondial Relay network for the following countries: France, Belgium, Luxembourg, Spain, - Home delivery via Mondial Relay for the following countries: France, Germany, Belgium, Luxembourg, Spain, Italy, Portugal, Austria, United Kingdom, - Home or relay point delivery by DPD and GLS carriers. The weight and/or volume of the products ordered will determine the delivery method(s) available. Once the process has been validated, and in the event that a product is not suitable, the product will be returned at the store in the original packaging, either directly at the store or by post at your expense. In the event of a defect or error on our part, we bear the shipping costs. You have 14 days from receipt of your package to notify DOGZ and Co of your wish to return the product to us, by e-mail at dogznco@gmail.com. From the date of the return request, you have 15 days to return the product to us. Do not hesitate to consult our GTC< /u>.

We work with different carriers to ensure delivery methods that work for everyone. The prices are not harmonized between the different carriers, the amount of the shipping costs depends on the conditions of the service provider and the weight of the product and is indicated before the payment of the order We do not generate any margin on delivery costs